Built on passion. Connection Through Play
From our roots in gaming to today's world of toys and technology, Bluemouth has always been driven by one thing: bringing great brands and people together through play.
From launches and retail campaigns to events and national activations, we turn strategy into work customers can see, experience and remember.
We partner with distinctive gaming, toy and technology brands, helping them grow through retail, distribution, marketing and memorable customer experience.
On shelves. Online. Across the region
Wherever customers shop, we help brands show up. Through leading retailers, specialist channels and ecommerce platforms, we build visibility and availability across Australia and New Zealand.
MAJOR RETAILER PARTNERS
WIth 179 stores nationwide and four dedicated distribution centres across New South Wales, Queensland, Victoria and Western Australia, Big W is one of AUstralia's largest store networks.
Target offer affordable everyday essentials through approximately 123 Australian stores. Distribution is managed through Kmart Group's shared supply-chain network.
JB Hi-Fi is one of Australia's leading technology, entertainment and home-appliance retailers, with more than 205 stores nationwide.
Officeworks supports homes, schools and businesses through approximately 175 stores across Australia.
We have a longstanding partnership with EB Games to bring to Australian customers the absolute best range of gaming, toys and tech products and brands. Across approximately 336 locations nationwide.
Harvey Norman operates 168 franchised retail complexes across Australia, covering technology, appliances, furniture and home essentials. Distribution is managed largely through local-warehouse models.
Our range of products and brands are at incredible prices online with Amazon. Check out the latest deals and savings available across a range of gaming products.
Baby Bunting supports growing families through 74 stores across Australia. Its national retail network is supplied through one major distribution centre in Melbourne.
David Jones operates approximately 37 premium department store locations across Australia, offering fashion, beauty and lifestyle products.
Myer operates 56 department stores nationwide, connecting customers with leading lifestyle brands. Its network is supported by four distribution centres across Australia.
Fantastic Furniture makes affordable furniture and homewares accessible through 80 stores nationwide.
Temple & Webster is an online-only retailer with no physical stores, offering an extensive range of furniture and homewares. Orders are supported by an Australian warehouse network in Victoria.
Toyworld brings together more than 50 independently owned toy stores across Australia. Each store operates as part of an independent retail network.
Toymate is an Australian-owned toy retailer with more than 30 stores nationwide.
Kidstuff operates more than 50 stores across Australia, specialising in educational toys, creative play and thoughtful gifts.
The Memo operates five baby and parenting stores across three Australian states, alongside its growing online business.
The Gamesmen operates one flagship retail store in Penshurst, Sydney which is supported by one dedicated fulfilment warehouse.
Gamer Gear Direct operates one appointment only Melbourne showroom. Its national online business is supported by one main warehouse in South Australia.
Scorptec operates six retail and click-and-collect locations across Victoria, New South Wales and Queensland. Its network includes a major super warehouse in Dandenong.
Book Hero is a New Zealand owned independent bookseller operating from one combined bookstore and warehouse in Auckland.
Ballantynes brings premium lifestyle brands to customers through three stores in Christchurch, Timaru and Invercargill.
Mighty Ape is one of New Zealand;s leading online retailers, supported by a 10,000 square metre distribution centre in Auckland.
Spark connects customers with mobile, broadband and technology products through approximately 69 retail stores across New Zealand.
Toyworld brings toys, games and family favourites to communities through more than 30 independently owned stores across New Zealand.
Paper Plus is New Zealand's largest locally owned book and stationery retail network, with 80 stores across the country.
Good partnerships go the distance
"R.D.S. Industries, Inc. has been with Bluemouth Interactive since it’s inception 23 years ago. They have been a loyal and valued partner to us, have created the Australian market for our products and taken care of all of our distribution needs in this area of the world. David and Sally Provan have put together an excellent team to manage the inventories and service the retailers, and, ultimately, the customer. We continue to appreciate their excellent efforts on our behalf."
"We have been working with Bluemouth Interactive since 2019, and they have been a valued partner in growing 8BitDo’s presence in the Australian market. Over the years, Bluemouth has helped us significantly expand our market reach, not only through Amazon but also across major retail channels including JB Hi-Fi, EB Games and BIG W. Beyond retail development, Bluemouth has also actively supported 8BitDo’s brand exposure in Australia through events such as PAX Australia, helping us connect with more gamers and strengthen our local brand presence.We truly value our long-term partnership with the Bluemouth team and look forward to achieving even more together in the years ahead."
"AndaSeat has enjoyed partnering with Bluemouth Interactive. Their team consistently demonstrates professionalism, responsiveness, and a strong understanding of our brand objectives. We appreciate their support and look forward to continuing our successful partnership."
"It is always an enjoyable experience working with the team at Bluemouth Interactive, we never know what the next project or challenge will be, but it never disappoints. Always a great journey and outcome. Every time the phone rings or an email comes through from Bluemouth interactive, we know that it will be another exciting project to team up and execute together."
"I've loved working with Bluemouth for the last 15 years because they have such a great range of products you can’t get anywhere else, and are so easy to talk to when I need info for a story."
Have a question? We are here to help!
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Where do I go for a return, refund, or exchange?
Please contact the retailer you purchased from first — they handle returns, refunds, and exchanges directly. This applies whether you bought in-store or online from JB Hi-Fi, Big W, Target, Harvey Norman, David Jones, Mighty Ape, Baby Bunting, or any of our other retail partners.
My item is faulty - do I contact you or the retailer?
Start with the retailer you purchased from — most faults are handled through their standard returns process. If your retailer directs you to us, or your item is outside their return window but still within warranty, contact us directly with your proof of
purchase.
How long is my warranty?
Most of the product ranges we distribute carry a 12-month warranty with some exceptions depending on the brand.
My order hasn't arrived or is later than expected
Check the shipping confirmation email from the retailer you ordered from — it will usually include a tracking link. If you ordered directly from us, contact us with your order number and delivery address and we'll check the shipment status.
How long does it take to get a reply if I do need to contact support?
Response times can be longer during periods of high demand. Including full details (proof of purchase, photos, order/RA numbers) in your first message is the fastest way to get a resolution without extra back-and-forth.
Do you ship to New Zealand or outside Australia?
Yes, we support customers and retail partners in both Australia and New Zealand.
A part of my product is broken or missing
Individual replacement parts are often available rather than a full product replacement. Contact the retailer you purchased from first, or reach out to us with the specific part needed.
My product isn't turning on or connecting
Try the following before contacting anyone:
● Check all cable connections are fully seated
● Confirm the device is charged or has fresh batteries
● For Bluetooth devices, check the device is in pairing
mode and not already connected to another device
● Try a different cable, outlet, or port
Where can I find more detailed Toniebox troubleshooting?
Tonies provides comprehensive FAQ content that can help resolve most common issues without needing to contact us. You can direct inquiries to these links, or read more here:
For replacement of smaller components, such as Toniebox chargers, please lodge a request through the link below so a replacement can be provided directly: