Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our
right to offer to repair only.

All warranty claims must be facilitated back through the retailer of purchase, in accordance with the retailer’s
returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of
purchase – are the full responsibility of the consumer.

Retail purchases

Where a good or service has been purchased through a retailer, all claims (warranty or return) must be
directed back to the retailer in accordance with their returns policy. Proof of purchase must be provided in
order to make a claim.

New product returns

Bluemouth offers a 1 year replacement warranty on new products with proof of purchase. Your exchange,
refund or repair request must be accompanied by your proof of purchase. Bluemouth Interactive reserves
the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.
For all new products purchased, if a defect has appeared after the 90 days from the date of purchase, you
can initiate a repair by following the online repair process at http://www.tecworks.net.au/warranty
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods.
If you wish to return a product due to change of mind, please note this will be evaluated on a case by case
basis and you will be charged restocking and shipping fees. If the product is not returned in “as-new”
condition your request may be denied.

Warranty Expiration

If your product is not covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the product. Once we receive your product, we will inspect it to determine the cause of the defect, malfunction or failure. After completing our inspection, we will contact you and inform you of the total repair or replacement cost. If your product is not covered under the Warranty, your Game Controller or Accessory will not be repaired or replaced until we receive payment from you.